{"id":7312,"date":"2022-05-03T14:53:03","date_gmt":"2022-05-03T19:53:03","guid":{"rendered":"https:\/\/opi.dev\/?page_id=7312"},"modified":"2022-09-21T12:18:47","modified_gmt":"2022-09-21T17:18:47","slug":"integrations-kustomer","status":"publish","type":"page","link":"https:\/\/opi.dev\/en\/integrations-kustomer\/","title":{"rendered":"Gu\u00eda de uso de Aplicaci\u00f3n Opi en Kustomer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7312\" class=\"elementor elementor-7312\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-def6881 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"def6881\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fde1e60\" data-id=\"fde1e60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab07259 elementor-widget elementor-widget-heading\" data-id=\"ab07259\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gu\u00eda de uso Aplicaci\u00f3n Opi en Kustomer<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de0969d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de0969d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ff6a49\" data-id=\"1ff6a49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-174f155 elementor-widget elementor-widget-heading\" data-id=\"174f155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aplicaci\u00f3n de Encuestas digitales Opi para Kustomer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34984d6 elementor-widget elementor-widget-heading\" data-id=\"34984d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00daltima actualizaci\u00f3n: septiembre 2022 \u2022 Tiempo de lectura estimado: 6 MIN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2da19 elementor-widget elementor-widget-text-editor\" data-id=\"bb2da19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Al utilizar Opi integrado con Kustomer, podr\u00e1s obtener feedback de tus clientes a partir de cada interacci\u00f3n,\u00a0 mediante encuestas digitales Opi, obtendr\u00e1s el resultado graficado en el panel del agente de Kustomer.<br \/>Mediante Opi\u00a0 integrado con Kustomer, las encuestas digitales contienen de forma predeterminada las principales m\u00e9tricas relacionadas con la gesti\u00f3n de la experiencia tales como: NPS, CSAT, CES, tambi\u00e9n podr\u00e1s agregar todas las encuestas y mediciones que requieras.\u00a0<\/p><p>Este art\u00edculo te guiar\u00e1 a trav\u00e9s de los pasos para crear un flujo de trabajo para que nunca se pierda el feedback de sus clientes con cada interacci\u00f3n Kustomer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b972680 elementor-widget elementor-widget-text-editor\" data-id=\"b972680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>\u00bfQui\u00e9n puede acceder a esta funci\u00f3n?<\/strong><\/h4><ul><li>Los administradores pueden acceder a la instalaci\u00f3n y configuraci\u00f3n del App Opi en Kustomer<\/li><li>Disponible para todas las organizaciones en todos los planes.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1324405 elementor-widget elementor-widget-text-editor\" data-id=\"1324405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>En este art\u00edculo<\/strong><\/h4><ul><li><strong>Requisitos previos<\/strong><\/li><li><strong>Instala y relaciona la aplicaci\u00f3n Opi en Kustomer<\/strong><\/li><li><b>Configurar la relaci\u00f3n entre encuestas Opi con Kustomer<\/b><\/li><li><b>Utilizar y analizar m\u00e9tricas del feedback obtenido en Kustomer mediante Opi\u00a0<\/b><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45668be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45668be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-101a2be\" data-id=\"101a2be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32fb6f1 elementor-widget elementor-widget-text-editor\" data-id=\"32fb6f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Requisitos previos<\/strong><\/h4>\n<p><ul><li>Antes de seguir esta gu\u00eda, te recomendamos estar familiarizado con la conexi\u00f3n e instalaci\u00f3n de aplicaciones Kustomer.<\/li><li>Deber\u00e1s tener una cuenta de pago Opi activa.&nbsp;<\/li><\/ul><\/p>\n\n<p><b>Recuerda: <\/b>Todos los usuarios Kustomer acceden a 3 meses gratis del plan Opi Startup. M\u00e1s informaci\u00f3n acerca del programa Opi para Kustomer aqu\u00ed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7030918 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7030918\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e07478\" data-id=\"4e07478\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56dbc6d elementor-widget elementor-widget-text-editor\" data-id=\"56dbc6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Instala y relaciona la aplicaci\u00f3n Opi en Kustomer<\/b><\/h4><h4><span style=\"color: inherit; font-family: inherit; font-size: 1.25rem;\">Encuentra y copia el API Key Opi para Kustomer<\/span><\/h4><div><span style=\"color: inherit; font-family: inherit; font-size: 1.25rem;\"><b>\u00a0<\/b><\/span><\/div><div><span style=\"color: inherit; font-family: inherit; font-size: 1.25rem;\"><b>Desde Opi\u00a0<\/b><\/span><\/div><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">1) Ingresa a tu cuenta activa Opi desde <\/span><a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem; background-color: #f6fafd;\" href=\"https:\/\/panel.opiinsights.com\/login\">aqu\u00ed<\/a><\/p><p>2) Ingresa en la secci\u00f3n <b>Aplicaciones<\/b>, secci\u00f3n <b>Kustomer<\/b><\/p><p>3) Haz click en el bot\u00f3n <b>Activar\u00a0<\/b><\/p><p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/kustomer-guiab-300x170.jpg\" alt=\"\" width=\"300\" height=\"170\" \/><\/p><p>4) Copia el API Key Generado <img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/copy.png\" alt=\"\" width=\"24\" height=\"24\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;\" \/><\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/kustomer-guia-c-300x171.jpg\" alt=\"\" width=\"300\" height=\"171\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/171;\" \/><\/p><p><span style=\"font-size: 20px; font-weight: bold; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 20px; font-weight: bold;\">Desde Kustomer<\/span><\/p><p>1) Ingresa a tu cuenta Kustomer como administrador y busca la aplicaci\u00f3n Opi dese el directorio de aplicaciones\u00a0<\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">2) Busca e instala la aplicaci\u00f3n Opi\u00a0<\/span><\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/1-install-app-300x173.png\" alt=\"\" width=\"300\" height=\"173\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/173;\" \/><\/span><\/p><p><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">3) Inicia la aplicaci\u00f3n Opi e inserta o pega el API Key obtenido desde tu cuenta Opi\u00a0<img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/paste-300x300.png\" alt=\"\" width=\"24\" height=\"24\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 24px; --smush-placeholder-aspect-ratio: 24\/24;\" \/><\/span><\/p><div><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/2-Input-api-key-1-300x173.png\" alt=\"\" width=\"300\" height=\"173\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/173;\" \/><\/div><p>\u00a0<\/p><div>4) En el panel de cada interacci\u00f3n Kustomer estar\u00e1 disponible el env\u00edo de encuestas para captura de feedback\u00a0<\/div><p>\u00a0<\/p><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-10493 lazyload\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-300x173.png\" alt=\"\" width=\"300\" height=\"173\" data-srcset=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-300x173.png 300w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-1024x591.png 1024w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-768x443.png 768w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-1536x886.png 1536w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1.png 1758w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/173;\" \/><\/p><p>\u00a0<\/p><p><b>Recuerda: <\/b>Previo a iniciar, debes configurar la relaci\u00f3n de las encuestas Opi con la medici\u00f3n para la gesti\u00f3n de la experiencia que deseas obtener en Kustomer.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2062f07 elementor-widget elementor-widget-text-editor\" data-id=\"2062f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Configura la relaci\u00f3n entre encuestas Opi con Kustomer<\/b><\/h4><h4><span style=\"color: inherit; font-family: inherit; font-size: 1.25rem;\">Configura y relaciona encuestas al tipo de medici\u00f3n que deseas ejecutar en cada interacci\u00f3n con tus clientes, mediciones relacionados a la gesti\u00f3n de la experiencia tales como NPS, CSAT, CES y otras personalizadas.<\/span><\/h4><div><h5>Es necesario establecer como m\u00ednimo una (1) relaci\u00f3n de encuesta y tipo de medici\u00f3n, esta seleccionada seg\u00fan tu necesidad de medici\u00f3n; CSAT, NPS o CES.\u00a0<\/h5><h5>Conoce m\u00e1s acerca del tipo de mediciones que te permiten mejorar la experiencia de tus clientes y empleados <a href=\"https:\/\/opi.dev\/4-indicadores-para-medir-la-satisfaccion-del-cliente\/\">aqu\u00ed.\u00a0<\/a><\/h5><\/div><p><b>\u00a0<\/b><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b>Tip: <\/b><\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">No es obligatorio generar una relaci\u00f3n de encuesta para cada tipo de medici\u00f3n (NPS, CSAT y CES)<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">, solamente para una (1) de la(s) medicion(es) que desees realizar, puedes iniciar con una a tu elecci\u00f3n y posteriormente agregar otras, incluso nuevas mediciones\u00a0 personalizadas que te resulten necesarias y \u00fatiles.<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b>Estableciendo relaci\u00f3n de encuestas para medici\u00f3n de Satisfacci\u00f3n del cliente CSAT\u00a0<\/b><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">1)\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">Selecciona la encuesta que se utilizar\u00e1 para la medici\u00f3n CSAT<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-csat-300x153.jpg\" alt=\"\" width=\"300\" height=\"153\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/153;\" \/><\/span><\/p><p>2) De la encuesta seleccionada, selecciona la pregunta que contiene la medici\u00f3n CSAT\u00a0<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><br \/><\/span><\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-csat-pregunta-300x152.jpg\" alt=\"\" width=\"300\" height=\"152\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/152;\" \/><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">3 ) Haz click en bot\u00f3n\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><span style=\"font-weight: bold;\">Actualizar etiquetas<\/span><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><span style=\"font-weight: bold; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\">Tip:\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">Opi provee un tipo de pregunta nativa con el c\u00e1lculo de Satisfacci\u00f3n o Customer Satisfaction, te sugerimos utilizar dicha pregunta en tu encuesta CSAT.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><\/p><p><span style=\"font-weight: bold;\">Estableciendo relaci\u00f3n de encuestas para medici\u00f3n \u00cdndice de Promotor\u00eda Neta o Net Promoter Score NPS<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">1)\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Selecciona la encuesta que se utilizar\u00e1 para la medici\u00f3n NPS<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-nps-300x153.jpg\" alt=\"\" width=\"300\" height=\"153\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/153;\" \/><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">2) De la encuesta seleccionada, selecciona la pregunta que contiene la medici\u00f3n NPS\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-nps-pregunta-300x150.jpg\" alt=\"\" width=\"300\" height=\"150\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/150;\" \/><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">3) Haz click en bot\u00f3n <\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b>Actualizar etiquetas<\/b><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><b>Tip:<\/b><\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"> Opi provee un tipo de pregunta nativa con el c\u00e1lculo de Promotor\u00eda Neta o Net Promoter Score, te sugerimos utilizar dicha pregunta en tu encuesta NPS.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">\u00a0<\/span><\/p><p><span style=\"font-weight: bold;\">Estableciendo relaci\u00f3n de encuestas para medici\u00f3n \u00cdndice de Esfuerzo o Customer Effort Score CES<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">1)\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">Selecciona la encuesta que se utilizar\u00e1 para la medici\u00f3n CES<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><br \/><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-ces-300x153.jpg\" alt=\"\" width=\"300\" height=\"153\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/153;\" \/><\/span><\/p><p>2) De la encuesta seleccionada, selecciona la pregunta que contiene la medici\u00f3n CES\u00a0<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><br \/><\/span><\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-ces-pregunta-300x155.jpg\" alt=\"\" width=\"300\" height=\"155\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/155;\" \/><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">3) Haz click en bot\u00f3n\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><span style=\"font-weight: bold;\">Actualizar etiquetas<\/span><\/span><\/p><p><b>Tip:<\/b> Opi provee un tipo de pregunta nativa con el c\u00e1lculo de \u00cdndice de Esfuerzo Percibido o Customer Effort Score, te sugerimos utilizar dicha pregunta en tu encuesta CES.\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"font-weight: bold;\">Estableciendo relaci\u00f3n de encuestas para medici\u00f3n de la experiencia o servicio personalizada\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">Crea y selecciona la categor\u00eda, y relaciona una encuesta para medir un \u00edndice personalizado, tambi\u00e9n la pregunta que contiene la medici\u00f3n personalizada.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">Ejemplo: Resoluci\u00f3n al primer contacto o First Contact Resolution.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b>Recuerda: <\/b><\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">esta nueva etiqueta y categor\u00eda de encuestas estar\u00e1 tambi\u00e9n disponible en el panel del agente, y ser\u00e1 posible que sea compartida en cada interacci\u00f3n.<\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\">1) Ingresa el nombre de la etiqueta personalizada que deseas crear como nueva categor\u00eda y presiona <\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><b>Enter<\/b><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-custom-300x155.jpg\" alt=\"\" width=\"300\" height=\"155\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/155;\" \/><\/span><\/p><p>2) Selecci\u00f3n de encuesta y la pregunta que se utilizar\u00e1 para la nueva etiqueta y categor\u00eda de medici\u00f3n<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><br \/><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/seleccion-encuesta-kustomer-custom-pregunta-300x151.jpg\" alt=\"\" width=\"300\" height=\"151\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/151;\" \/><\/span><\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">3) Haz click en bot\u00f3n\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem;\"><span style=\"font-weight: bold;\">Actualizar etiquetas<\/span><\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); font-size: 1rem;\"><br \/><\/span><\/p><p><b>Tip: <\/b>Opi provee m\u00faltiples tipos de pregunta para hacer f\u00e1cil, breve y simple la captura de feedback de tus clientes, desde smiles y otros emojis hasta preguntas con opci\u00f3n para priorizar mediante arrastrar y soltar.\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b5ec23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b5ec23\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01e8860\" data-id=\"01e8860\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11a3f8d elementor-widget elementor-widget-text-editor\" data-id=\"11a3f8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>Utilizar y analizar en Kustomer, las m\u00e9tricas obtenidas desde encuestas Opi<\/strong><\/h4><p>\u00a0<\/p><h4 style=\"font-family: Montserrat, sans-serif; color: #373737;\">\u00a0<\/h4><div><span style=\"font-size: 20px;\"><b>Utilizar encuesta Opi en Kustomer<\/b><\/span><br \/><span style=\"font-size: 20px;\"><b><br \/><\/b><\/span><\/div><div><span style=\"font-size: 20px;\">Empieza a obtener informaci\u00f3n valiosa, la Voz de tus clientes (VoC) desde cada interacci\u00f3n generada desde tu panel de customer.\u00a0<\/span><br \/><span style=\"font-size: 20px;\"><br \/><\/span><\/div><p>1) Ingresa al panel del la interacci\u00f3n, haz click en \u00abEnviar Encuesta\u00bb<\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/3-opi-app-timeline-1-1-300x173.png\" alt=\"\" width=\"300\" height=\"173\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/173;\" \/><\/p><p>2) Selecciona el tipo de encuesta que deseas compartir y enviar<\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/4-send-survey-1-2-300x174.png\" alt=\"\" width=\"300\" height=\"174\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/174;\" \/><\/p><p>\u00a0<\/p><p><b>Recuerda: <\/b>En el panel de cada agente, estar\u00e1n disponibles las mediciones que tienen relaci\u00f3n configurada en tu cuenta Opi. Ejemplo: Para enviar una encuesta con la etiqueta NPS, previamente se debi\u00f3 crear la relaci\u00f3n de una encuesta Opi con la etiqueta NPS en el panel de configuraci\u00f3n en tu cuenta Opi. (ver secci\u00f3n anterior en \u00e9sta gu\u00eda)<\/p><p>\u00a0<\/p><p>3) La encuesta digital ser\u00e1 enviada en el mismo canal digital desde donde se tuvo la interacci\u00f3n m\u00e1s reciente con el cliente.\u00a0<\/p><p><img decoding=\"async\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/5-survet-sent-chat-1-1-300x174.png\" alt=\"\" width=\"300\" height=\"174\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/174;\" \/><\/p><p>\u00a0<\/p><p><span style=\"font-weight: bold; font-size: 20px;\">Visualizar y analizar los resultados de la encuesta Opi en Kustomer<\/span><\/p><p><span style=\"font-size: 20px;\">Podr\u00e1s visualizar el resultado de la encuesta con etiqueta y relacionada\u00a0 a la m\u00e9trica: CSAT, NPS, CES, o m\u00e9trica personalizada, directo en el panel del agente de cada conversaci\u00f3n.\u00a0<\/span><\/p><p><span style=\"font-size: 20px;\">\u00a0<\/span><\/p><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-10506 lazyload\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/200;font-size: 20px; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\" data-src=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1-300x200.png\" alt=\"\" width=\"300\" height=\"200\" data-srcset=\"https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1-300x200.png 300w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1-1024x682.png 1024w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1-768x512.png 768w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1-1536x1024.png 1536w, https:\/\/opi.dev\/wp-content\/uploads\/2022\/09\/6-customer-response-1-1.png 2000w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/p><p><span style=\"font-size: 20px;\">Adicionalmente, estos resultados estar\u00e1n disponibles en los registros (logs) relacionados a cada conversaci\u00f3n y ligados a la aplicaci\u00f3n Opi para an\u00e1lisis que agrupen resultados por agente, fecha u otros etiquetas o clasificaciones de resultados o conversaciones.\u00a0<\/span><\/p><p><span style=\"font-size: 20px;\">\u00a0<\/span><\/p><p><span style=\"font-size: 20px;\"><b>Tip: <\/b>En el panel de gesti\u00f3n de tu cuenta Opi tambi\u00e9n existe una clasificaci\u00f3n tipo \u00abubicaci\u00f3n\u00bb o \u00ablocation\u00bb\u00a0 identificada como\u00a0 \u00abKustomer\u00bb donde podr\u00e1s generar anal\u00edtica por encuesta y pregunta relacionada a la integraci\u00f3n Kustomer.\u00a0<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3405f3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"c3405f3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fde6f26\" data-id=\"fde6f26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebfa15e elementor-widget elementor-widget-shortcode\" data-id=\"ebfa15e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"> [was_this_article_helpful]<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58dacc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58dacc0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ceb564\" data-id=\"4ceb564\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11692bd elementor-widget elementor-widget-text-editor\" data-id=\"11692bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNecesitas ayuda? <span style=\"color: #333399;\"><strong><a style=\"color: #333399;\" href=\"https:\/\/opi.dev\/contacto\/\">Cont\u00e1ctanos<\/a><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gu\u00eda de uso Aplicaci\u00f3n Opi en Kustomer Aplicaci\u00f3n de Encuestas digitales Opi para Kustomer \u00daltima actualizaci\u00f3n: septiembre 2022 \u2022 Tiempo de lectura estimado: 6 MIN Al utilizar Opi integrado con Kustomer, podr\u00e1s obtener feedback de tus clientes a partir de cada interacci\u00f3n,&nbsp; mediante encuestas digitales Opi, obtendr\u00e1s el resultado graficado en el panel del agente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7312","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/pages\/7312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/comments?post=7312"}],"version-history":[{"count":0,"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/pages\/7312\/revisions"}],"wp:attachment":[{"href":"https:\/\/opi.dev\/en\/wp-json\/wp\/v2\/media?parent=7312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}