Listen to those who matter the most
Their opinion is very important, find out what they think of your brand, business or product.
Use Opi to start taking action
- Focus on providing delightful experiences rather than reporting duties. Build surveys using templates or questions with preset NPS, CSAT, and CES in minutes.
- Optimize and focus your resources. Understanding where feedback comes from changes the game; improves analysis on a granular level to focus your actions and budgets on obtaining more significant benefits.
Locations examples: every single physical location, website, digital channel, ecommerce, even every staff member. - Make it easier for your clients and employees. Our surveys are accessible and optimized for any device, digital channel, or physical location. Integrate your brand identity into any of these formats.
Enable the voice of your clients whenever, wherever.
- Customize your surveys for platforms such as websites, chat, or printed media (QRs). Get a 360 experience with our native mailing campaign, tracking feedback sources.
- Create analytical dashboards updated in real-time and share them in a few clicks. Segment the level of access that you will provide to the management and operational teams quickly without requiring IT gurus.
- Your analytics are always up to date! You can easily share them with your team and customize access statuses without adding users to the platform; share it with anyone you need.
Connect interactions to your systems
- Set alerts from completed purchases, attempts, or unfinished purchases in your current system, using OPI integrations.
- Send instant notifications to your team and take action in real-time. Recover clients adjusting customer experience from bad reviews.
- Enhance your customer’s profile or activity records from their feedback so you can plan, optimize its lifespan and get better income per recommendation.
Descubre más posibilidades con Opi
Use Opi to start taking action
- Focus on providing delightful experiences rather than reporting duties. Build surveys using templates or questions with preset NPS, CSAT, and CES in minutes.
- Optimize and focus your resources. Understanding where feedback comes from changes the game; improves analysis on a granular level to focus your actions and budgets on obtaining more significant benefits.
Locations examples: every single physical location, website, digital channel, ecommerce, even every staff member. - Make it easier for your clients and employees. Our surveys are accessible and optimized for any device, digital channel, or physical location. Integrate your brand identity into any of these formats.
Enable the voice of your clients whenever, wherever.
- Customize your surveys for platforms such as websites, chat, or printed media (QRs). Get a 360 experience with our native mailing campaign, tracking feedback sources.
- Create analytical dashboards updated in real-time and share them in a few clicks. Segment the level of access that you will provide to the management and operational teams quickly without requiring IT gurus.
- Your analytics are always up to date! You can easily share them with your team and customize access statuses without adding users to the platform; share it with anyone you need.
Connect interactions to your systems
- Set alerts from completed purchases, attempts, or unfinished purchases in your current system, using OPI integrations.
- Send instant notifications to your team and take action in real-time. Recover clients adjusting customer experience from bad reviews.
- Enhance your customer’s profile or activity records from their feedback so you can plan, optimize its lifespan and get better income per recommendation.
Many ways to listen, one unified experience.
Mass Email
- Custom surveys
- Intuitive and easy to use
- Thousands of emails
Web Links
- Control Panel
- Data Monitoring
- Shareable Links
QR Code
- Generate QR Codes
- User-friendly
- Simple and effective tool
Social Networks
- Share your surveys
- Results Monitoring
- Get feedback from your followers
Don't guess, ask.
Stop guessing; start asking the right questions. Listen to the opinions of those relevant to your business. Analyze their response and fulfill their needs in real-time.
Make better decisions!
Easily share reports with your team to take action on what actually matters. You don’t need to export it to a different format or download any other software. Enjoy full compatibility with OPI.
Imagine all you can do with the right data
Employee
satisfaction
Enhance work environment by listening to your team.
Brand
perception
Connect with your clients, meet their needs, and build loyalty.
Product
feedback
Evaluate opinions and reactions with usability surveys and improve your product before selling them.
They already trust the power of Opi
They already trust the power of Opi
We are a "People First Company" For us, the best competitive advantage is in our talent and this is at the center of the Allied Way. Prior to this process, there was uncertainty in the status of our talented workforce, with over 9,000 employees in 5 countries. Now we can offer reports and know the pulse of our ENPS in an agile way.
German LopezChief Strategy Officer - Allied Global 
Comply with our values “Permanent empathy” We promote relationship banking that develops long-term profitable business. Through Opi insights we were able to make great strides in our customer experience program, capture the Voice of the Customer and launch close the loop, with the granularity we needed, that is, at the branch level and immediately.
Rebeca MorazánCulture coordinator and leader of the CX Management Committee - Banco Promerica 
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